We take it upon ourselves to be current with the latest technology available in this flexible and highly customizable contact management and sales force automation tool.
Every Act! Certified Consultant goes through a comprehensive certification process that covers advanced functionality of the product, including installation, importing, and customization. They are then tested on their overall knowledge of the product and awarded certification upon passing the exam.
Sometimes you just need a glitch fixed, but in the long term, you need someone you can depend on to see the big picture. That is what we, as Act! Consultants do.
A technical support call center cannot always provide the result you are looking for. They are there to solve a technical problem, close a ticket and move on to the next caller. Due to the nature of their service they are not able to evaluate and understand the breadth, depth and effect of many issues you may face. While you will sometimes have an experience with a technical wonderkid, there is one thing a call center cannot provide: individuals who are invested in servicing your needs in the near and long term.